Frequently Asked Questions

Discover answers to common inquiries and gain a deeper understanding of our products and services.

Whether you’re a first-time visitor exploring our offerings or an existing client seeking clarification, you’ll find comprehensive and informative answers to frequently raised questions here.

If you can’t find the information you’re looking for, don’t hesitate to reach out directly, we’re here to assist you every step of the way and to ensure your experience with us is as seamless as possible.

Discover answers to common inquiries and gain a deeper understanding of our products and services.

Whether you’re a first-time visitor exploring our offerings or an existing client seeking clarification, you’ll find comprehensive and informative answers to frequently raised questions here.

If you can’t find the information you’re looking for, don’t hesitate to reach out directly, we’re here to assist you every step of the way and to ensure your experience with us is as seamless as possible.


Are shutters suitable for bathrooms and wet rooms?
Our composite shutters are the perfect choice for bathrooms and wet rooms. They are specifically designed to withstand high humidity environments, making them fully suitable for areas like kitchens and bathrooms.

Their durable and 100% waterproof nature ensure that they will maintain their beauty and functionality even in these challenging conditions.

You can confidently enjoy the benefits of composite window shutters in areas prone to moisture without worrying about damage or deterioration.

Learn more about composite shutters →

Are shutters suitable for conservatories and shaped roofs?
Plantation shutters are an excellent choice for both conservatories and spaces with uniquely shaped roofs. Their adaptable design allows for a seamless fit on various window configurations, including those found in conservatories and distinctively designed roofs.

If you're unsure whether shutters can be installed on your specific windows, we invite you to send us a few photos of the windows in question, by email or Whatsapp. Our team will promptly assess the feasibility and confirm whether we can install shutters tailored to your unique space and design.

Do shutters provide blackout?
While window shutters themselves do not offer complete blackout, they can be paired with an integrated blackout blind to achieve this effect.

A special frame of the shutters allows for the seamless installation of an integrated blackout honeycomb blind within the shutter frame.

This combination effectively blocks out external light sources, providing a blackout solution that ensures optimal darkness for restful sleep or privacy whenever needed.

Please note only full height shutters and tier on tier style allow fitting of an integrated blackout blind.

How do plantation shutters contribute to better energy efficiency in my home?
Plantation shutters can enhance energy efficiency in your home thanks to their adjustable panels and louvers.

During colder months, closing the shutters creates a buffer of insulating air between the window and the room, minimizing heat transfer and reducing heat loss.

In warmer months, you can angle the louvers to block out direct sunlight, preventing indoor overheating and reducing the need for excessive air conditioning, potentially leading to reduced energy consumption and cost savings.

Are the Classic shutters hardwood or softwood?
Douglas fir wood, the material used in manufacturing the Classic wood shutters, is generally considered a softwood. While the term "fir" might suggest a hardwood, in botanical terms Douglas fir is categorized as a coniferous softwood.

It's widely used in construction, furniture, and various woodworking projects due to its durability and strength, even though it falls under the softwood classification.

What colours and stains are available?
We offer a diverse range of colors and stains to perfectly complement your design preferences and interior décor. Please note the colour availability depends on the material chosen for your shutters

Standard colours

window shutters colours pure white   window shutters colours silk white   window shutters colours mint lustre   window shutters colours dusk   window shutters colours ivory lace   window shutters colours oyster   window shutters colours picasso   window shutters colours sea pearl   window shutters colours hall grey   window shutters colours stone gray   window shutters colours brown gray   window shutters colours antracite

Stained colours

window shutters colours golden oak   window shutters colours walnut   window shutters colours old mahogany   window shutters colours coffee bean   window shutters colours black   window shutters colours light ash   window shutters colours limed   window shutters colours natural   window shutters colours rustic gray   window shutters colours provence

See more details about materials and their colours →

How do window shutters work?
Window shutters operate through a simple yet effective mechanism that allows you to control light, privacy, and ventilation in your space.

The shutters consist of horizontal slats, also known as louvers, that can be adjusted to various angles. By using a tilt rod or hidden control mechanism, you can easily manipulate the position of the louvers.

When the louvers are fully closed, they block out light and provide privacy.

Angling them upwards allows light to filter in while maintaining privacy, and angling them downwards lets you direct light towards the ceiling while still ensuring privacy.

Fully opening the louvers or the panels provides unobstructed views and maximum natural light. This versatile control over light and privacy makes plantation shutters a practical and stylish addition to any home.

Can you provide information on louvers?
Shutter louvers come in various dimensions, offering both aesthetic appeal and functional benefits. The size of the louvers can significantly impact the overall look of the shutters and the room they adorn.

Larger louvers tend to create a more modern and contemporary appearance, allowing more light to filter through when open and providing a clearer view of the outside.

On the other hand, smaller louvers offer a classic and traditional look and provide enhanced privacy when closed. Beyond aesthetics, the dimensions of the louvers can also affect the amount of airflow and light control within the room.

During the in-home appointment, our surveyor will provide you will all the information needed to make an informed decision on on the louvers and choose the style that best complements your decor while maximizing the practical advantages.

Are the shutters protected against UV damage?
Yes, our shutters are thoughtfully designed to offer protection against UV damage.

Each of our shutters is meticulously coated with a UV-resistant paint that serves as a shield against the harmful effects of ultraviolet rays.

This UV paint protection not only enhances the longevity and durability of our products but also helps to preserve their color and finish over time.

You can trust that our window shutters are equipped to withstand the sun's rays while maintaining their aesthetic appeal, making them a wise and resilient choice for your home.

Do wood shutters warp, shrink, change colour, or age in any way?
Our wooden shutters are designed to maintain their integrity and appearance over time, to be resistant to warping and shrinking, ensuring their long-lasting durability. Additionally, the wood is UV protected, safeguarding against color change or fading.

You can confidently expect our shutters to retain their beauty and structural stability, providing an enduring and elegant enhancement to your living space.

Can I visit a showroom to see your products?
Absolutely! We warmly invite you to visit our showroom at 148 Wandsworth Bridge Road, Fulham, SW6 2UH, where you can explore our extensive collection of window shutters firsthand.

Our showroom offers a wonderful opportunity to see the various styles, finishes, and options available, allowing you to make an informed decision about the perfect internal window shutters for your home.

Our friendly team will be delighted to assist you, answer any questions, and guide you through the selection process. Come and experience the beauty and craftsmanship of our shutters in person, we look forward to welcoming you!

Can you post samples? / How do I order sample?
While we don't offer sample posting, we provide an even more personalized experience.

To explore our range of products and discuss your options, we invite you to book a free no-obligation in-home design consultation. Our experienced surveyor will visit you at your convenience, bringing a selection of samples to showcase the materials, finishes, and styles available for your shutters.

This tailored approach allows you to see and feel the quality of our products while receiving expert guidance and information about our products, ensuring that you make an informed decision that perfectly suits your preferences and space.

How much do window shutters cost?
The cost of your order for window shutters can vary widely depending on several factors, including the number and size of the windows, the style choosen, the options (mid rail, louver size, tilt rod etc).

Since window shutters are made to measure, there is no fixed or standard price. Please use the form below to request a rough estimate or book a free no-obligation design consultation appointment and one of our specialist surveyors will come to your home with the full samples kit so you’ll have the opportunity to touch & feel the quality of our shutters, he'll also measure the windows and present you the options and offer you a quotation.

Are there any restrictions on the types of windows you can install plantation shutters on?
Basically, there are no restrictions on the types of windows we can install plantation shutters on. Our team is prepared to install shutters on a wide range of window styles, including regular windows, bay windows, shaped windows, conservatory windows, and even skylights.

Anyway, during the free design consultation, our experienced surveyor will not only provide valuable insights into design options but also inspect and confirm the suitability of your windows for installing plantation shutters.

If your windows feature any unique elements or characteristics that might raise concerns, our surveyor will address them during the consultation.

Alternatively, if you have specific windows that you're unsure about, you're welcome to send us photos of those windows by email or Whatsapp; our team will promptly assess the images and validate whether the windows are suitable for installing plantation shutters.

Do you offer plantation shutters installation in both residential and commercial properties?
Yes, we offer plantation shutter installation services for both residential and commercial properties. Our expertise extends to a wide range of spaces, whether it's enhancing the aesthetics and functionality of your home or elevating the ambiance of your commercial establishment.


Can I get an idea of costing before my consultation?
Absolutely! We are more than happy to provide you with a preliminary idea of costing based on your window measurements.

Please reach out to us with the approximate dimensions of the windows where you want interior shutters, and we’ll gladly provide you with a quotation; this initial estimate will give you an idea of the budget required for your project.

If you decide to move forward, one of our surveyors will visit your location to take precise measurements and discuss design options (styles, materials, colours, hinges, tilt rods etc) to create a customized solution that perfectly suits your needs and preferences.

Do your colleagues have ID with them at consultation?
Of course, our colleagues are always equipped with identification during consultations. In addition to identification, our team members wear branded clothing that bears the logo of our company (Shutters Factory), ensuring their authenticity and professionalism.

Moreover, they arrive in clearly marked company vehicles, which are branded with our logo and contact information.

These measures are taken to provide you with a secure and reliable experience during our consultations, assuring you of our team's legitimacy and commitment to delivering top-quality service.

Do I need to pay for consultation?
No, you don’t need to pay for the consultation. Our design consultation service is entirely free and comes with no obligation.

It is intended to offer you the opportunity to touch and feel the quality of our shutters, present you with the various options in terms of styles, materials, colors, and other constructive choices, and of course, provide you with a personalized and final quote for your interior window shutters.

Our goal is to ensure that you have all the information you need to make an informed decision about your window treatments.

The consultation is a convenient and informative opportunity for you to explore the possibilities and discuss your preferences with our experts, helping you achieve the perfect shutters for your home without any upfront cost.

Do I need to be present for the survey?
Your presence during the survey is necessary and beneficial. Being present allows for a more accurate assessment of your specific requirements and preferences.

It provides an opportunity discuss your needs, answer the questions that you have, and address any concerns in real-time. This collaborative approach ensures that we fully understand your vision and can offer personalized solutions tailored to your space and preferences.

However, if your schedule doesn't permit your presence at the scheduled date and time, we completely understand and are more than happy to accommodate your convenience and reschedule the survey for a date and time that suits you best.

Are final measurements needed for the production to start?
Yes, final measurements are essential for the production to begin. Once the design consultation is completed, and our surveyor has taken precise measurements of your windows, these final measurements are used to ensure the accurate manufacturing of your made-to-measure indoor shutters.

We take great care to provide you with a seamless and customized solution, and having the exact measurements is crucial to ensuring that your shutters fit perfectly and enhance the aesthetics and functionality of your home.



Do you offer price match? How does price match work?
Yes, we offer a price match service to ensure you receive the best value for our exceptional products. With our commitment to competitive pricing and top-quality offerings, we are confident in our ability to provide the finest shutters in the market.

Should you request a price match, it's important to note that we compare identical materials to ensure a fair assessment. If you have an alternative quote, kindly share the details with us.

If the quoted product is similar to what we offer, we are more than happy to match the price, ensuring you benefit from both the superior quality and the most competitive rates available.

I am concerned that shutters might be expensive. How do you justify the price?
Your concern is completely understandable, and we appreciate your consideration. While it's true that shutters were once perceived as expensive, we've worked diligently to offer a competitive and accessible price point without compromising on quality.

Our shutters are not only a statement of timeless design for windows and doors, but they also offer exceptional value and a long-term investment.

Their durability and low-maintenance nature mean that you're not only enhancing the aesthetic appeal of your space, but you're also making a smart choice for the future.

The combination of affordability, design versatility, and long-lasting benefits makes our shutters an excellent value proposition that we are confident you will appreciate.

Why the quote generated after the survey is higher than the initial quote provided?
While our initial quick quote is based on your rough measurements of your windows and the standard full-height shutter style, the final quote reflects the precise measurements obtained by our surveyor (this accuracy ensuring a perfect fit for your shutters), also specific design options you might choose such as shape shutters or tracked shutters can introduce additional charges.

Our goal is always to provide transparent pricing, and while the final quote might seem higher (normally by a very small margin), it ensures you receive a tailored and exceptional product that meets your unique specifications, offering you the best possible value and satisfaction.

Can I pay less than 50% deposit?
We require a deposit of at least 50% of the total cost because the materials used for your shutters are even higher in cost than 50% of your order, and the customization involved in crafting made-to-measure shutters necessitates this deposit amount.

This level of customization means that the shutters cannot be repurposed for other projects, making the deposit necessary for creating your unique product.

This policy is in place to guarantee the exceptional quality and precision of your shutters, resulting in a final product that perfectly aligns with your unique specifications and delivers lasting satisfaction.

When do we have to pay the remaining balance?
The remaining balance for your order is due 24 hours prior to the scheduled installation. This timing allows us to ensure all financial arrangements are settled before the installation process begins, ensuring a smooth and efficient experience for both parties.

Your prompt payment of the remaining balance ensures that our team can focus on delivering and installing your shutters to the highest standards, without any administrative delays.

Will I have an update about my order?
Absolutely! We understand the importance of keeping you informed about your order, and we provide regular updates throughout the entire process.

From the moment your order enters production, we will keep you informed about its progress. You will receive updates about the manufacturing status, estimated delivery date, and the scheduling of the installation appointment.

Our goal is to ensure transparency and clear communication, so you can have peace of mind knowing the status of your order at every step. Should you have any questions or need further assistance, our team is always here to provide prompt and helpful support.



Can you store the shutters for us until we are ready?
Certainly, we are pleased to offer storage for your shutters to accommodate your needs. We understand that timing can vary, and we offer storage for up to 30 days from their delivery to our warehouse.

Beyond this period, a storage charge will apply. This allows you the flexibility to plan accordingly while ensuring your shutters are well-kept and ready for installation when you are prepared.

Can I fit shutters myself?
Our services are tailored to provide a seamless experience for our clients, and as such, the price includes our professional fitting service. We do not offer a supply-only option.

Our dedicated team of experts ensures that your shutters are measured, crafted, and installed to perfection, guaranteeing both optimal functionality and aesthetic appeal.

This approach ensures that you receive the best results and a stress-free experience, without the need for self-installation.

Do you work weekends?
Our standard installation days include weekdays and Saturdays, ensuring convenience for many of our clients. In situations where your availability is limited and Sunday is the only option, rest assured that we are more than willing to go the extra mile to meet your needs.

Your satisfaction is our priority, and we strive to ensure a hassle-free experience while installing your shutters, even if that means arranging installation on a Sunday.

How long will the fitting take?
The fitting process typically takes a few hours, with a maximum duration of around half a day for complex installations. Our fitters ensure a swift and precise installation, making sure the shutters fit perfectly and operate smoothly.

The exact duration may vary depending on the number of windows and the complexity of the installation, but rest assured that we strive to complete the fitting efficiently and with minimal disruption to your daily routine, allowing you to enjoy your new shutters in no time.

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0207 731 2333
Mon-Fri 09:00-18:00

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